Customer Service

Our dedicated Customer Service Associates are available to assist you Monday thru Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time (EST). Contact us toll-free at 1-800-4-KASSOY (1-800-452-7769), option #4 or internationally at 516-942-0560, option #4. You can also email us at: customer-service@kassoy.com.

Shipping Information
Over 95% off our orders are shipped from our New York warehouse the same day we receive them. Our standard shipping method, within the United States, is UPS Ground. We also offer expedited and international shipping via UPS, FedEx and USPS. 
 
Return Information
New, unused merchandise in saleable condition, complete with original packaging, peripherals and manuals, may be returned within 30 days of the invoice date. Please note that merchandise marked “final sale” or “no returns” is NOT returnable. Additionally, imprinted/hot stamped items, software, sieves and special orders are NOT returnable.

To avoid a restocking fee of at least 15%, please note the following Return Instructions:

• A return merchandise authorization (RMA) number must be requested by calling 516-942-0560 (option #4) within 30 days of the original invoice date
• You MUST obtain an RMA number (valid for 14 days from date issued) PRIOR to returning any eligible merchandise, merchandise returned without a valid RMA will not be refunded/credited
• The RMA number MUST be printed on the return address label, NOT on the original manufacturer’s box
• If the manufacturer’s packaging is marked in any way, a “new box charge” will apply
• All returns must be complete with the original, unmarked manufacturer’s packaging (including manuals and boxes), accessories and peripherals unused, in re-sellable, “as new” condition
• All labels, ribbons and cables must be removed from printers PRIOR to shipping (credit will not be issued for labels or ribbons that have been opened or used)

Returns must be delivered to our warehouse within 14 days of the RMA being issued. Our warehouse location is:

Kassoy, LLC
101 Commercial Street
Suite 200
Plainview, NY 11803
516-942-0560

Warranty Information
All the products shown on this website are guaranteed to be free of defects in material and workmanship. Our guarantee is limited to the repair, replacement or refund for defective merchandise within 30 days of purchase, and does not extend beyond the purchase price of the item. We expressly disclaim liability for consequential damages and for breach of any expressed or implied warranty including merchantability or fitness for purpose.

Final sale items may not be covered by this warranty; however, they are tested and inspected to ensure proper working condition prior to shipment.

Items that have been abused or used for work for which they were not intended, will not qualify for this guarantee. All specific warranties listed are manufacturer’s warranties. If an item needs repair under warranty, contact Kassoy Customer Service at 516-942-0560, option #4.

If upon examination or first use, a product is found to be defective, please contact Kassoy Customer Service for an RMA number. After you have obtained an RMA number, please return the defective item to our Warehouse within 14 days (see return instructions above):

Kassoy, LLC
101 Commercial Street
Suite 200
Plainview, NY 11803
516-942-0560

Be sure to indicate the RMA number on the outside of the package (not on the manufacturer’s packaging). If the manufacturer’s packaging is marked or damaged in any way, a “new box charge” will apply.