My new bench arrived in good time, and I was blown away by the ONLY $10 shipping fee; the boxes were neither small or light. It's a self-assembly piece, and the instructions were quite clear (although I have 2 cams & bolts leftover - it's not going to fall apart any time soon!) There was some slight damage to a cross-bar. The CSR responded with a great solution. I was able to do the repair myself and Kassoy made it right, for the inconvenience. This bench is the perfect size for my needs. Its construction allows for personalization such as specific tool holders. If not for the broken piece, I would've rated 5 stars. I highly recommend this product.